Shipping Policy

Last Updated: June 2026

Thank you for shopping with Soft Goo. This Shipping Policy explains how we process, ship, and deliver orders placed through soft-goo.myshopify.com.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high order volume, processing times may be extended. If there is a significant delay in processing your order, we will contact you via email.

Shipping Times

Estimated delivery times vary depending on your location and shipping method selected at checkout.

Typical delivery estimates:

• Domestic Orders: 5–10 business days

• International Orders: 7–21 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on the destination, package weight, and selected shipping method.

Any applicable shipping charges will be clearly displayed before completing your purchase.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information, if available.

Please allow up to 48 hours for tracking updates to appear after shipment.

International Shipping

We ship to many countries worldwide.

International customers may be responsible for customs duties, taxes, import fees, or other charges imposed by their local authorities. These fees are not included in the purchase price or shipping cost and are the responsibility of the customer.

Delivery Delays

While we strive to deliver orders on time, we are not responsible for delays caused by:

• Shipping carriers

• Customs clearance procedures

• Weather conditions

• Natural disasters

• Public holidays

• Other circumstances beyond our control

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply to resend the package.

Lost or Damaged Packages

If your package is lost, damaged, or arrives with missing items, please contact us within 7 days of delivery or the expected delivery date.

We will work with the shipping carrier to investigate the issue and determine an appropriate resolution.

Order Changes and Cancellations

If you need to modify or cancel an order, please contact us as soon as possible.

Once an order has been processed or shipped, we may be unable to make changes or cancel the order.

Contact Us

If you have any questions regarding shipping, please contact us:

Store: Soft Goo

Website: soft-goo.myshopify.com

Email: info.gptgoo@gmail.com

We aim to respond to all inquiries within 1–2 business days.