Refund & Returns Policy

Last Updated: June 2026

Thank you for shopping with Soft Goo.

We want you to be satisfied with your purchase. If you are not completely happy with your order, please review our refund and return policy below.

Returns

We accept returns within 30 days of delivery for eligible items.

To qualify for a return:

• The item must be unused and in the same condition that you received it.

• The item must be in its original packaging.

• Proof of purchase or order number is required.

Items that are damaged due to misuse, improper handling, or normal wear and tear are not eligible for return.

Non-Returnable Items

The following items cannot be returned:

• Gift cards

• Downloadable products

• Personalized or custom-made items

• Clearance or final sale items

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include your order number and photos of the item so we can resolve the issue promptly.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or sent incorrectly.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

Exchanges

We only replace items if they are defective, damaged, or incorrectly shipped. Contact us to arrange an exchange.

Contact Information

If you have any questions about returns, refunds, or exchanges, please contact us:

Store: soft-goo.myshopify.com

Email: info.gptgoo@gmail.com

We aim to respond to all inquiries within 1–2 business days.